I was really hesitant on posting this, but I felt like it should be addressed. As some of you know I signed up to a subscription service that you have to pay $10.00USD a month through myglam.com. I was a subscriber & supporter of myglam from the very start. Right off the bat I had issues with them. Though I was really patient with them; I felt like its something I shouldn't even stress over to begin with. I am not satisfy and very much disappointed from day one to the end. They 'tried' to fix all the issues. Some were fixed & some were left undone.
With that being said here's about my journey experience with MyGlam. When I signed up I emailed them right away asking when they send the packages out and when do they charge your account, etc. They were good about replying right away. They told me they mail myglam packages 11th of every month and it should take 3-5 business days to arrive. They also send you an email with tracking # once they send out your package as well.
My very first package back in December arrive to me almost two weeks later. I was fine with that because its a new company, so it didn't bother me. However what arrived to me was an issue. The glam bag that I received had a broken mirror which all the pieces was everywhere in the bag. On top of that mine had a missing item. I was bummed out about my first experience with that because as soon as I receive my package I did a first impression/open video on it. I did email MyGlam on the issues I had and they were kindly enough to return to me right away. They sent me a new myglam bag and replace my missing item, So I don't really have much to say about that.
January comes around, I did not get any email after the 21st. I then emailed them again asking what's going on. They replied back to me 3 days later stating that something happened and they apologized. Then I receive another email from myglam addressing about some of the packages for january had been delayed due to shipping label error as well as shipping being delayed due to the holiday. There was a lot of issues that month. I keep checking and tracking down my package. All it said was 'IN TRANSIT'. It said that for a couple weeks! and then finally I found out that it wasn't working. So emailed myglam again, all they said was "we will refund you for this month. 'If' you get your package it's like your getting it free". They did refund me a week later but as for the package I never received it.
February comes around, I didn't get an email about them sending my package until the 17th. I didn't get my package until the 26th. That's ridiculous to me because let me remind you they told me they "send the packages the 11th of every month'. I got mines almost the end of February and on top of that there was another issue I came across that really upset me. As you can see from the picture above. It's pretty much self explanatory. I found out about that through other people on twitter. So I tested it out seeing if that was correct. As you can see from the picture. It tells you a lot. For a product calming to do certain things and for it not to be what it states is not good at all. This Xshineon cream was supposed to be use like a moisturizer or a mattifying cream. It's really a wash off mask from another brand with a different label slap on top of it. This issue is wrong in many ways and I can't stress enough about it. I was furious so I then unsubscribed and canceled my subscription with MyGlam.
By all means I aside from everything that happened to me I did really like myglam and their choice to send beauty products only. I wish that they were more equipped and aware of everything a little bit better since they are fairly new. They should establish themselves a lot better in the beginning. As far as shipping goes it shouldn't take that long since its in the US only. Shipping can be unpredictable sometimes. I get that, but I'm saying it shouldn't take that long still. I get international packages quicker than I receive my myglam bag. Now that is sad. Just saying.